Your onboarding journey
Follow the steps in order. Access should not be treated as active until the relevant checks are complete.
Open the facility referral or QR link
A facility can enter through a valid referral pathway that carries the relevant referral code.
Complete facility registration
Submit the requested facility information and supporting documents through the public facility portal.
Wait for administrative verification
ClinicGenZ reviews the application before the facility can be treated as verified or listed appropriately.
Enter the staged ecosystem
An approved facility may be listed in the app. Deeper facility service functions and operational integration will be introduced in future phases.
Then continue into the shared care logic
Where the role has active platform functions, the experience continues through guided intake or service entry, appropriate routing, a structured interaction and a clear next step.
Understand the need or service request
Start with the information required for the role and situation.
Route appropriately
Use the correct lane and escalate unsuitable cases or requests.
Complete the structured interaction
Follow the role-specific workflow with clear accountability.
Close with a clear outcome
The user should know what happens next.