Your onboarding journey
Follow the steps in order. Access should not be treated as active until the relevant checks are complete.
Download and install the app
Install ClinicGenZ from the supported application channel when public access becomes available.
Create a patient account
Register using accurate personal details and complete the required eKYC or identity-verification steps.
Wait for verification and approval
The account must pass the required verification or administrative checks before full use.
Use the app according to your needs
Once approved, the patient can enter the available patient functions and follow the shared four-part care flow.
Then continue into the shared care logic
Where the role has active platform functions, the experience continues through guided intake or service entry, appropriate routing, a structured interaction and a clear next step.
Understand the need or service request
Start with the information required for the role and situation.
Route appropriately
Use the correct lane and escalate unsuitable cases or requests.
Complete the structured interaction
Follow the role-specific workflow with clear accountability.
Close with a clear outcome
The user should know what happens next.