Where we are right now
The feature prototype is almost fully built. The current gap is not simply “more features”. The current work is turning a near-complete prototype into a properly governed, funded, staffed and pilot-ready service.
Core app prototype: almost fully completed
Most planned core user journeys and demonstration functions are already represented in the prototype. Pilot-grade readiness remains a separate workstream involving testing, security, approvals, team capacity and operational control.
Engagement, clearance planning and policy readiness.
Building the capability needed for a safe first pilot.
Limited approved scope, measured outcomes and deliberate learning.
Phase-by-phase growth plan
The roadmap expands in layers. Each phase is meant to prove readiness before the next layer becomes active.
Phase 1 — Core product prototype
Current: almost fully builtThe main app feature prototype is close to complete for demonstration and internal testing. This does not mean pilot readiness is finished; hardening, validation and governance work still continue.
- Patient, doctor and administrative journeys substantially built
- Core consultation, queue, documentation and history flows available in prototype form
- Facility referral/QR registration, administrative verification and in-app listing pathways already built in prototype form
- Public website, facility portal and stakeholder demonstration materials available
- Remaining work focuses on stability, security, testing and readiness gaps
Phase 2 — Regulatory, funding and team readiness
Current work in progressThis phase runs in parallel with final product hardening. The goal is to make the project ready to move from a strong prototype into a properly governed pilot.
- Regulatory engagement and clearance pathway
- Funding for compliance, operations, infrastructure and pilot delivery
- Formation of technical, legal, regulatory, operations and clinical-support capability
- Design and readiness work for after-hours healthcare pathways for suitable, non-emergency cases
- Ongoing engagement with insurers, institutions, employers and strategic service partners where relevant to pilot design, access and long-term collaboration
- Security review, policies, documentation, test coverage and operational readiness
Phase 3 — First controlled pilot
Next major milestoneThe first pilot would activate a deliberately controlled scope for suitable, non-emergency cases in selected settings. Facility registration, verification and listing are already part of this pilot-ready foundation; deeper facility service functions remain for the next phase.
- Verified patient onboarding, account checks and guided intake
- Verified doctor application, approval and controlled participation
- Red-flag screening, suitability routing and real-time consultation queue
- After-hours healthcare access for suitable, non-emergency cases within the approved pilot scope and operating model
- Secure video consultation, clinical documentation and patient history
- Controlled medical documents, prescriptions and referrals only when clinically appropriate and within the approved pilot scope
- Affiliate/referral QR pathway for facility registration
- Administrative verification and in-app listing for eligible facilities
- Healthcare-worker interest registration and role categorisation so future functions can be expanded according to need, scope and approval
- Ongoing collaboration with insurers, institutions, employers and strategic service partners where appropriate for pilot support or future integration
- Audit, safety monitoring, feedback and pilot outcome measurement
Phase 4 — Verified facility services ecosystem
Service activation after pilot validationThe directory foundation is already built from Phase 1 and can be piloted in Phase 3 through referral/QR registration, administrative verification and in-app listing. Phase 4 is where approved service functions are progressively activated for verified facilities.
- Verified clinics, pharmacies, laboratories, physiotherapy, rehabilitation, fitness, wellness and hospital-related pathways remain listed in the ecosystem
- Progressive activation of approved facility service discovery and request pathways
- Booking, document routing, confirmation and other permitted service functions introduced in stages
- Only verified facilities receive access to the relevant operational functions
Phase 5 — Wider healthcare workforce participation
Role-based expansionHealthcare-worker interest registration and role categorisation begin during the first pilot. Phase 5 expands from that early participation base by introducing carefully scoped service functions, subject to professional scope, governance, demand and approval.
- Build on healthcare-worker interest captured during Phase 3
- Potential future pathways for nurses, assistant medical officers, pharmacists, dietitians, counsellors, physiotherapists, rehabilitation and other allied health professionals
- Role-specific services, care support, follow-up and health-program delivery introduced in stages
- Clear boundaries so each profession operates only within an appropriate approved scope
Phase 6 — Staged national rollout
Target pathway within 12 months after the first approved pilot beginsThe ambition is a phased national pathway rather than an uncontrolled nationwide launch. Expansion depends on pilot evidence and must preserve safety, service quality and governance.
- Expand only after reviewing pilot outcomes and correcting weaknesses
- Grow region by region with sufficient doctors, support teams and service capacity
- Scale verified facility listings, activate approved facility services and introduce wider healthcare-worker functions in controlled layers
- Move towards national availability while maintaining performance, safety and accountability
Phase 7 — National prevention and active-health programmes
Population-health layerUse the nationally expanding platform to support prevention, behaviour change and healthier daily routines—not only episodic consultations.
- National obesity and healthy-weight programme
- Smoking-cessation support
- Non-communicable disease prevention and early-risk programmes
- National active-exercise and movement programme
- Workplace, community and digital engagement pathways with measurable outcomes
Phase 8 — B2B and institutional health programmes
Employer and organisation layerFormalise and scale B2B and institutional services by building on collaborations that begin from Phase 2–3 onwards. This phase focuses on mature organisational programmes rather than introducing after-hours care or partner engagement for the first time.
- Employer and workforce health-access programmes at wider scale
- Corporate prevention, screening, wellbeing and workforce-support programmes
- Structured service packages for institutions and approved strategic partners
- Expansion of insurer, employer and institutional collaborations already developed from earlier phases
- Aggregated or de-identified programme reporting where appropriate—never public exposure of individual medical data
What the first pilot is intended to include
The first pilot should validate the core patient–doctor–governance loop together with facility registration, verification and listing, plus healthcare-worker interest capture and pipeline building. Deeper services inside the verified facility ecosystem remain a Phase 4 activation.
Patient functions
- Download or access the app
- Register, identity verification and account review
- Guided intake, symptom and red-flag screening
- Structured queue and suitable digital consultation
- Clear follow-up, history and next-step information
Doctor functions
- Professional application and verification
- Administrative approval before service participation
- Availability and controlled case acceptance
- Video consultation and clinical documentation
- Clinical documents only when appropriate and permitted
Facility listing functions
- Registration through affiliate or referral QR links
- Facility profile and supporting-information submission
- Administrative verification before listing
- Verified listing inside the app
- No full facility service activation yet during the initial pilot
Healthcare-worker functions
- Interest registration for nurses, assistant medical officers, dietitians, pharmacists and allied-health roles
- Role and participation-category capture during the pilot
- Insurance-related interest captured where relevant
- Pipeline building for future service expansion
- No service activation yet during the initial pilot
Governance functions
- User, professional and facility review pathways
- Suitability and red-flag escalation logic
- Queue and service oversight
- Audit visibility and safety monitoring
- Feedback, outcome and pilot-learning measurement
Illustrative 12-month national expansion pathway
This timeline begins after the first approved pilot starts. It is an ambition, not a guaranteed deadline. Movement between stages depends on approvals, safety, funding, staffing, infrastructure and actual pilot results.
Readiness gate
Final approvals, operating team, security hardening, training, pilot sites and support processes.
First pilot
Launch the limited core scope in selected approved settings with close monitoring.
Learn and refine
Review safety, user experience, operations and measured burden-reduction signals before expanding.
Multi-location expansion
Expand regionally, grow verified participation, activate selected verified facility services and introduce carefully scoped healthcare-worker functions.
Staged national rollout
Move towards wider national availability while maintaining safety, service quality and operational support. Prevention and B2B programmes continue as later dedicated phases, while earlier partnerships and after-hours pathways keep maturing from the pilot foundation.
Conditions that must stay true while we grow
Speed matters, but not at the cost of safety or trust.